These charts show how pumped up HR departments are about AI — even if many of them are still relying on paper documents

AI

  • The vast majority of human resources departments at larger companies plan to significantly increase their tech spending in the next two years, consulting company Bain found in a new survey.
  • Much of that investment will go to artificial intelligence technologies.
  • Some HR departments are already using AI and related technologies for things such as workforce planning and performance management, Bain found.
  • But many HR departments are still relying on older processes, including paper forms, and most have had trouble getting the most out of the technology they’re already using.

Many corporate human resources departments are such technological backwaters that they still rely on Excel spreadsheets or even paper documents for many of their tasks or services.

But the vast majority of HR departments expect to make a quantum leap in their IT systems in just the next two years, with many of them embracing artificial intelligence to help with their functions, according to a new study from consulting firm Bain.

“HR departments are rapidly adopting new technologies,” Michael Heric, a partner with Bain’s Performance Improvement practice, said in the report.

It warned,

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