Marc Benioff struggled for most of last summer with his decision to keep Salesforce’s controversial contract with the US Customs Border Patrol (CRM)

salesforce tower san francisco marc benioff 5277

  • Marc Benioff struggled in deciding whether or not to keep Salesforce’s contract with the Customs Border Patrol (CBP) after employee backlash last June, according to a recent interview with CNBC
  • “[Employees] ask me questions I don’t have the answer to and I don’t have the authority or understanding to be able to opine on,” Benioff said. 
  • Ultimately, Benioff decided to keep the contract in place, though he vowed that in the future, an internal team focused on ethics would make these types of judgment calls. 
  • Political organizing groups who oppose the CBP contract tell Business Insider that they are still are not satisfied. 

Government agencies are attractive customers to Silicon Valley tech companies peddling software and services that promise to modernize the cogs of bureaucracy. 

But in an age of divisive public policy and rising employee activism, doing business with the government is not the slam dunk business deal it once was.

For Salesforce CEO Marc Benioff, this reality hit hard last year, leaving the the industry’s most outspoken champion of progressive causes on the defensive. 

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